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South Bucks District Council
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Safeguards for Businesses

In order to ensure that the scheme is fair to businesses, it has been designed to include a number of safeguards. These are: an appeal procedure; a 'right to reply'; and an opportunity to request a re-visit when improvements have been made in order to be re-assessed for a 'new' rating. In order to use any of the safeguards available to your business, you must complete and submit the relevant online form:

Food Hygiene Rating Appeal - You can appeal if you think your hygiene rating is wrong or unfair - in other words it does not fairly reflect the hygiene standards found at the time of your inspection.

Food Hygiene Rating 'Right to Reply' - You have a 'right to reply' if you've improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers. This will be published with your hygiene rating at www.food.gov.uk/ratings.

Food Hygiene Rating Re-inspection Request - You can ask for another inspection to change the rating if you have made the improvements that the officer told you about at your last planned inspection. The officer will then re-assess hygiene standards at the time and give you a new rating.  However you should be aware that your rating could go down or stay the same as well as go up.

If you apply for a re-inspection:

  • There will be no limit to the number of re-inspections requested. However, to avoid paying for multiple visits, business owners are advised to address all the issues before submitting a request.
  • There will no longer be a three month stand-still period and requested re-inspections will now be carried out within three months of receipt of the request and payment.
  • Business owners should be aware that during the re-inspection, the officer will be looking at standards overall and not just at the specific areas you have been working to improve.  Therefore the rating may go down or stay the same as well as go up.

These non-statutory hygiene rating re-inspections are subject to a charge of £150 (no VAT applicable) per re-inspection. There will be no charge for a debit card payment but if you pay by credit card there will be a charge of 1.6%.

Please use the online form to make your request .