Safeguards for Businesses
The food hygiene rating scheme includes a number of safeguards to ensure it is fair to businesses.
These are: an appeal procedure; a 'right to reply'; and an opportunity to request a re-visit when improvements have been made in order to be re-assessed for a 'new' rating. In order to use any of the safeguards available to your business, you must complete and submit the relevant form:
Food Hygiene Rating Appeal - You can appeal if you think your hygiene rating is wrong or unfair - in other words it does not fairly reflect the hygiene standards found at the time of your inspection.
Food Hygiene Rating 'Right to Reply' - You have a 'right to reply' if you've improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers. This will be published with your hygiene rating at www.food.gov.uk/ratings.
Food Hygiene Rating Re-inspection Request - You can ask for another inspection to change the rating if you have made the improvements that the officer told you about at your last planned inspection. The officer will then re-assess hygiene standards at the time and give you a new rating. However you should be aware that your rating could go down or stay the same as well as go up. There is a charge of £150 (no VAT applicable) per re-inspection.