Safeguards for Businesses
In order to ensure that the scheme is fair to businesses, it has been designed to include a number of safeguards. These are: an appeal procedure; a 'right to reply'; and an opportunity to request a re-visit when improvements have been made in order to be re-assessed for a 'new' rating. In order to use any of the safeguards available to your business, you must complete and submit the relevant online form:
Food Hygiene Rating Appeal - You can appeal if you think your hygiene rating is wrong or unfair - in other words it does not fairly reflect the hygiene standards found at the time of your inspection.
Food Hygiene Rating 'Right to Reply' - You have a 'right to reply' if you've improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers. This will be published with your hygiene rating at www.food.gov.uk/ratings.
Food Hygiene Rating Revisit Request - You can ask for another visit to get a new rating if you make the improvements to hygiene standards that the officer told you about at your last planned inspection. The officer will re-assess hygiene standards and give you a new rating - this could go up but it could stay the same or it could go down. Your revisit will not occur until at least 3 months after the initial inspection.