Report a missed collection

Missed Bin Collections


Known issues


Reports must be made within 24 hours of your collection day.

We will not return for bins which:

  • contain incorrect items
  • contain recycling wrapped in bags / liners
  • have had a label attached explaining the non-collection
  • were presented after 7am
  • were not presented at the property boundary
  • were too heavy to be collected safely
  • were presented on the wrong day (check for service changes due to bank holidays)

If your bin or bag was presented correctly, we apologise for the missed collection.

Report a missed bin