Go to the new Buckinghamshire Council website

Toggle menu

Terms and Disclaimer

Site ownership

This web site is owned and managed by Buckinghamshire Council. Responsibility for the information within this site (i.e. sitting within the southbucks.gov.uk domain name) lies with the Council.

While every care has been taken in the compilation of the information on this website, Buckinghamshire Council will not be held responsible for any loss, damage or inconvenience whatsoever caused as a result of inaccuracy or error within these pages.

Buckinghamshire Council makes every effort to virus check information made available for download on this site. The Council cannot accept responsibility for any loss or damage, which may occur from the use of downloaded material. It is recommended that users recheck all downloaded materials with their own virus check software.

Data Protection

Any information held on this site is held in accordance with the requirements and principles of the Data Protection Act 2018. Should you be interested in the contents of the Data Protection Act 2018 please visit the UK Government web site for details. Should you have any queries about the way in which personal data is stored on this web site please contact the editor.

Information about the Council and our website

Our privacy policy covers South Bucks Area and its website. It allows you to make informed choices about the personal information that you provide to us via the website www.southbucks.gov.uk (or any successor URL or otherwise in relation to the services, offered by us via that website). By accessing and using the Website and submitting any personal information to us via the Website you will automatically taken to have accepted the terms and conditions of this policy.

Accessing the Council's Website

You can access our website home page and browse our site without disclosing your personal data to obtain information about Council services and activities. However, certain areas are only open to you if you register for a Customer Account.

Confidentiality / Security

All the personal data stored on this website is recorded in a secure database.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.


We will only use personal information you send us for the purposes for which you provide it.

We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

All your communications to us are protected against unauthorized access by third parties.

Privacy Policy

Computer software associated with this site may track the presence of visitors on a 'web log' file. This file may log Internet Protocol (IP) Addresses, pages visited or downloaded, time, date and duration of visit, referring sites and sites visited immediately after visiting this site. We will not endeavour to collect any other information from your computer. This information is used to manage and audit the use of the site to assist in improving the site in the future. Information is only ever published as statistical summaries and does not attempt to identify individual visitors to the site. Should you use a feedback form on this site the information submitted to us will be dealt with in accordance with the subsidiary Privacy Policy applied to that feedback form.

Customer Account Registration, online services, and data

South Bucks has a services portal for some of our services - a Customer Account. When registering for any service through your Customer Account you will be directed to more information about them.

By registering and creating your online Customer Account (My Account), you can access different services that are offered by us. If a service you wish to use has additional terms and conditions, you will be asked to accept these separately.

If you register with the Council on the website as a user, we ask for certain basic and personal information in order to build your user profile, for example your name and address.

We make sure these are kept secure in our systems but you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computers and other applicable devices, and you agree to accept responsibility for all activities that occur under your account or password.

We may collect and process the following data about you:

  • Information you provide when registering to use your Customer Account, including your name, email address, and any updated information you provide from time to time to access services;
  • Information you provide when you request a service or information;
  • Additional information we may request from you from time to time either by contacting you directly or through your Customer Account, although there is no obligation on you to provide this additional information

You agree that:

  • You will keep your username (an email address) and password safe and won't share them with anyone;
  • You will not impersonate someone else or create multiple, false accounts;
  • You will maintain your contact and address details via your profile on your Customer Account;
  • You will not post inappropriate or objectionable content via your profile.

If you suspect any of the above have been compromised please contact us so we can provide assistance.

We may offer you opportunities to hear about events and services provided by the Council and our partners. When we do we will ask for your consent to do so and we will offer you a clear opportunity to opt out at any time.

If you use your Customer Account you may already have given us permission in relation to your marketing preferences and how we can contact you. You can change these at any time by logging into your Customer Account. We strongly suggest that you check these regularly to make sure you are still happy with them.

We respect and protect the privacy of anyone who visits our website including the Customer Account. We continuously check the security of our website, the Customer Account, and your information.

If you register for a Customer Account, you are agreeing to receive correspondence related to the account and services via electronic means.

If you breach these or any of our other terms and conditions we reserve the right to close your Customer Account.


We employ cookie technology to help visitors and subscribers move faster through our site. When you sign on to our web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a web site and stored on your hard drive or temporarily in your computer's memory. Please click here to find out more on cookies


At any place in this web site where there are links to non-South Bucks Area web sites or information these are provided for convenience as part of the service we offer at this website. However, the Council does not accept any liability for its accuracy or content. Visitors who rely on this information do so at their own risk.


The contents of this site (text, logos and art work) are the copyright of the Council unless otherwise specified. The contents of this site may be utilised for any not for profit purpose, which does not commit an offence under the laws of the United Kingdom in any way. Should material from this site be reproduced in any way it is a condition of this copyright waiver that the Council be identified as the copyright owner and a suitable and similar copyright statement be made on our behalf.

Data Protection

We will treat any personal information by which you can be in accordance with the Data Protection Act of 2018. If you have an enquiry or concern regarding the processing of personal data by the Council, please contact:

If you cannot do this online, you can make a request by post to:

Data Protection Officer
Buckinghamshire Council
The Gateway
Gatehouse Road
HP19 8FF

You can ask us for information we may hold about you by writing to the above address. We will inform you within 40 days if we store any personal information about you.

You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you within 40 days of your request- although we may require proof of your identity and information to locate your personal data.

There may be a small charge for this information.

Summary of Terms

Used to locate and display Web pages via a software application.

Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol)
All networks connected to the internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

IP address
If you are connected to the Internet you have one, for example it may look something like this

Web Server
Delivers (serves up) web pages to your computer

Contact Information
If you have any questions or comments regarding our Terms & Conditions, you may contact South Bucks on:
email: sbdcjointcsteam.csb@buckinghamshire.gov.uk